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Wechat Marketing tips Wechat Marketing tipsComments Off

Maximize your impact by putting your marketing effort on the right APPs is key to your success.

The potential of Chinese market is not to be demonstrated anymore and adapting your tactics to the Chinese culture is worth…

 

As of December 2015, WeChat reached over 650 million active users (more than 88% of those users are chinese).

Its direct competitors, Skype, Whatsapp, Viber and Line reach just over 300 million, 800 million, 100 million and 560 million.

 

Worldwide, WeChat ranks in the top 2 most popular social networking-messaging applications, based solely on active users.

 

From a China perspective, WeChat is by far the single most popular application.

-       Unlike WhatsApp, Wechat is not just a mobile phone messaging application, it also out-competes RenRen (the equivalent of Facebook in China) by having more active users.

-       Unlike WhatsApp, WeChat is also China’s default messaging service on PCs and Tablets. Knowing that CTRs are higher on PCs and Tablets, this aspect brings greater visibility and higher CTRs for advertisers.

-       It is also the default video chat app in the way that Skype is to users within the United States.

WeChat is truly the dominant social media in China.

 

Considering non-Chinese users only, WeChat’s total active users will not be representative of its popularity in English speaking markets such as USA, Canada, Australia etc.

 

Like Whatsapp, if the user were to lose their phone or change their number, they would be able to transfer all their contacts and messages onto a new phone. WeChat shares all the important features of Whatsapp such as Group Chat, Text Chat, Voice Chat, Web Chat, sending photos and videos and sharing location.

 

Thus, it combines the advantages of social networking offered by Facebook, the mobile phone usability of WhatsApp and video messaging popularity of Skype all in one single platform.

 

If you consider to engage the Chinese market from a long-term business standpoint, wechat is a MUST.

 

WeChat offers greater usability and several features which outdo its current competition.

 

WeChat Users, what you need to know

Looking at the demographics of Wechat users in China, we realize WeChat looks like Facebook in United States in the mid-2000s, meaning

it’s primarily used by youth and trendy segments in major cities of China.

 

Age: Only 15% of WeChat users are aged over 35, and of these, Chinese natives constitute an even lesser percentage. Therefore, if your product/service targets elder or middle aged native Chinese population, RenRen is probably a better solution.

Gender: female users represent under 35% of wechat users.

 

Cultural differences in China

In order to be successful in China and compared to western countries, here are the general culture differences you should consider:

  1. Chinese people are very community-oriented:  Don’t explain the benefit of the product to 1 consumer directly (i.e. “our product will enable you to….” OR “you will no longer have to….”). Advertising in China emphasis on “we” and “us” (not “you” and “I”). Chinese consumers are using these apps to feel part of a community and to interact with or make friends.

 

  1. Status is very important in China : Treated your customers like a VIP and show them they are important (for both Chinese men and women). The westerners’ successful brands in China are high-end clothing brands. Chinese love to buy brands (Hugo Boss, Versace, etc.) and will not compromise by buying a cheap duplicate.

 

  1. Business environment

a)      TV or radio media, heavy regulation impedes foreign parties from entering China’s online content arena.

b)      Scale and differentiation: Although the Chinese advertising market is busy, only few brands are fighting for the Share of voice. If your product offers some kind of differentiation it will capture customers attention especially on Wechat.

 

Guidelines for organizing a WeChat Marketing Strategy

Even if most of the tactics we use with Chinese APPs do not differ greatly we do on WhatsApp or other platforms, there are some key differences to keep in mind when you organize a WeChat Marketing Strategy:

-       Use QR codes: QR codes are very popular in China and WeChat offers in-built functionality to quickly read or create a QR code, then Users can easily you and integrate your community.

• Knowing Chinese people love to be part of a community, having a large online community (followers) the greater impact you will have in convincing your potential buyers. The social reach offered by having a lot of followers is very important in China.

• Don’t forget WeChat is not just a messaging APP (like Skype or Whatsapp), it’s also a social media platform similar to Facebook. Ensure that your marketing campaign is warm and welcoming.

Engagement comes first (before sales): Chinese people are frugal. You will win them them by offering something different make them feel different, you need to turn them into your brand evangelists instead of just offering them more value for their money. For instance, you can offer free content such as webinars, ebooks etc or you could hold contests and special events.

Status and exclusivity are important in addressing Chinese consumers. They look for luxury products/services, trends, exclusive offers, LTOs, etc… Chinese people like to feel special.

“viral” marketing is even a stronger phenomenon with Wechat because it allows users to find and message strangers. If your campaign should have a viral element such as encouraging people to develop a network and spread your message.

Don’t spam your followers: WeChat allows you to mass message followers. Although this is very useful to advertise updates, offers and new products, it is bad practice to spam your own followers. Use the broadcast message functionality of WeChat sparingly. source Wechat Marketing Agency 

 

Summary

If you want to target the Chinese market and engage the 18-35 age group, Wechat must be a a key element of your marketing campaign.

 

WeChat is the single most popular social media application in China, has great functionalities and is growing at a fast pace.

 

In order to be successful using Wechat in China, you do need to consider cultural differences. Chinese people greater consider communities, privileges, exclusivity and luxury. Your value proposition doesn’t need to focus on price and value but more on exclusivity and differentiation.

 

Engage your potential buyers before trying to sell selling to them.

3 great strategies on the Social Medias in China 3 great strategies on the Social Medias in ChinaComments Off

Today there is more than 600 million internet users in China, and they all use the social Medias, every time. It’s essential to be present in the social media when doing business in China. Here are three great strategies on the social Medias in China.

1.      Using O2O

O2O is a digital marketing strategy that means Online-to-offline. It’s the concept to attract consumers by internet to make them go on te shops. A lot of social Medias use this technic. We find amongt the most active WeChat. IT’s a mobile app which allows its users to send texts messages, vocals messages, photos and videos. It was developed by Tencent in 2011. There is now 468 million users each month. This app is more used than the texts in China. WeChat also allows companies to be in by having a site: like that users can follow this page and be aware of the news of the company. Here we can set up O2O. The company has to describe its products well on the app to allow its followers to know its services. This is a first step which will conduct people in the shops. This strategy is very effective and make themselves known very quickly and by a large number of people, because everything can be shared on a social media and Chinese internet users who like a company will enjoy sharing it with its address book. A lot of companies have already used this strategy. For example, Mont Blanc, pen maker, set up a exposition in Shanghai, and invite all its WeChat followers to come to the exposition. Thereby, all Mont Blanc lovers have been made aware of this event, more quickly than if the company just indicate this event on its websites.

 


 

2.      Creating Buzz

Creating buzz is a very used technique, either in digital or traditional marketing. This is the key to be known quickly and by a lot of people. Doing buzz is all about creating something special, unique, new, something that will attract consumers’ attention. The objective is primarily to make people talk about you. And where can you make people talk about yourself quickly and by many people in China? On social networks course. And to be truly effective, all social networks have to be used, as we are sure not to forget interested consumers especially on the Chinese Internet. We must distinguish ourselves from other companies in direct competition, socreate something never seen, surprising. Many Chinese users spend their time on social networks to find new content, something that will change the ordinary to be able to show his friends and share it. For this, Weibo is the best social network. This is a microblogging platform extensively used by Chinese people. Founded in 2009 by Sina, a Chinese company, it brings together a community of 500 million users, 50 million monthly. It is the undisputed platform to disseminate the buzz. Like the O2O, this technique is widely used by companies but also people like Wang Sicong who is very active on Weibo and created a buzz by commenting and by speaking in an original way to people. This technique has made its reputation.

 

3.      Having a good content

Of course the edited content has to show a good quality. This includes two things: the content has to be true facts, that is to say, good references , verifiable data, and content in Chinese. As for the true content, make sure that what you put on social networks is verifiable and accurate. Chinese high end consumers like the right information because the Chinese Internet is being widely censored by the government and it is sometimes difficult to get fully complete informations. Then it is necessary that the content is in Chinese. This is essential. Many Chinese citizens speak only Chinese, and do not understand English. In addition, for those who speak other languages, it is always nice to have its mother tongue on a site rather than having to translate everything. Chinese content will also be closer to them rather than if that content appears to have been done for the whole world. Another thing to consider: the photos and videos. It’s more comfortable to watch a video or read a text with photographs rather than having to read just a text. It is important, therefore, to add to its page on social networking videos and pictures (the best would be of course translated in Chinese). People are pretty lazy by nature and are more likely to watch a video rather than read a text. This is very visible for advertising campaigns where photos and videos illustrate this campaign.

Further readings :

Maybe, there won’t be such a thing as a free “Weixin” (WeChat) Maybe, there won’t be such a thing as a free “Weixin” (WeChat)Comments Off

Free or paid Weixin ?

If you plan to save money on texting and video communication domestically or internationally, the first idea jumping into your mind could be “let’s log on Weixin” and touching down the grey button to chat with your friends, because it is totally free and convenient. However when the head of government announced that they are taking into consideration to charge a small fee on Weixin, will you still continue to use it as a daily communication tool or completely delete this fresh green icon from your smart device?

During the Tomb-sweeping Day, the discussion on whether Weixin will be charged became hot. On one hand, China’s Ministry of Industry and Information Technology, the regulatory institution which is in charge of the Internet and telecommunications sectors, is planning to require users to pay some fees to Chinese telecoms. On the other hand, Ma Huateng, CEO of Tencent, made a response to the public saying that Weixin will still provide free services to all users. The huge discrepancy between these two sides irritates and upsets netizens in Chinese cyberspace. With such a measure, whose Interest is harmed?

Due to the large data bandwidth which is highly and frequently used, Chinese telecoms operators such as China Mobile Ltd, China Unicom and China Telecom Corp, are seeking a way to charge users for this app to make up its loss on their international calls segment, message texting, and Internet use. If we take a closer look at the revenues of China Mobile, it can be found out that the growth of voice services still exhibit a rate of 7.8% but its market share is declining from 69% in 2010 to 65.7% in 2012. At the same time, the Internet use has been keeping surging and increased by 187.6% from 2011 and 2012, with a growth rate of 53.6% as for the turnover of the industry.

Amazing growth

Over the same period of time, Weixin, created by Tencent, has become a leader in its sector and is widely used among Chinese Netizens. As opposite to those anxious telecom operators, Tencent places great expectations in the app, which was positioned as the next promising cash cow for the future of Tencent. Let’s look at some figures to be convinced of the importance of Weixin. Since Weixin was launched in January of 2011, it only took 14 months to Tencent to get 100 million users. After this astonishing growth, the pace boomed and went from 100 million users to 200 million users in only 6 months and from 200 million to 300 million users in only  4 months. If we compare the growth in user registration between Weixin from Tencent and Weibo from Sina (equivalent to Twitter and Facebook at the same time), which had to wait for 31 months (2 years and a half) to reach the same level of 300 million users, Weixin outperformed the previous emerging and bright SNS website.

Written by Limo from China Consultant of Daxue Consulting

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